Delete Your NewTrip Account

Delete Your NewTrip Account

This page explains how to delete your account in the NewTrip app (developer: New Trip Company) and what happens to your data.

Option 1: Delete in the app

1. Open the NewTrip app and sign in.
2. Tap Profile at the bottom of the screen.
3. Tap Request Account Removal.
4. Confirm. Your account is deactivated immediately and you are signed out.

Option 2: Request deletion by email

If you no longer have the app, email info@newtrip.sa from the email address registered on your account, with the subject "Delete my account". Include the phone number on your account so we can verify your request. We will confirm by email once your account is deleted.

What we delete

Within 30 days of your request, we permanently delete:

• Your account details: name, email address, phone number, username and password.
• Your login sessions.
• Pending booking requests that have not been paid.

What we keep, and for how long

• Completed or paid bookings and payment records (booking number, vehicle, dates, amounts and payment reference) are kept for as long as required by Saudi law for financial and tax records, and then deleted. These records are no longer linked to an active account.
• Card details are never stored by NewTrip; they are held only by our payment provider, N-Genius (Network International).

For more details, see our App Privacy Policy. Questions: info@newtrip.sa · WhatsApp +966581724007